Complaints should be addressed to the Practice Manager in the first instance. ‘”Complaint” should be clearly stated in the subject line of the email or on the envelope.
They will be acknowledged within 7 days and replied to within 28 days. Other queries should be address initially to the reception staff who will pass it on to the appropriate member of staff.
Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way that you think that we can improve the service we provide. If you have a complaint, comment or suggestion about any aspect of our service, we would like to hear about it.