Appointment System

 

We have several types of appointment you can book at the surgery

1. Prebookable

You can book a prebookable appointment up to 4wks in advance. Some clinicians can get booked up quite far in advance- and these appointments can be booked as soon as they are released by reception

2. On the day appointments

Appointments can be booked on the day. It is best to call or pop into the surgery as near to 8am as you can. Appointments can also be also be booked via Patient Access or MyGP App for iTunes or Google Play.

 

4. Telephone appointments

Sometimes a clinician can handle your problem on the phone rather than you having to come in. Examples might be a medication query, follow up appointment, basic medical advice. These can usually be booked in advance or on the day. If you are unsure if you need a face to face appointment or not, and our receptionists can’t help you, this is a good option.

5. Results

Our staff can tell you your results over the phone – press option 4 between 10.00am-12.30pm and 2.30pm-4.00pm. Please note that it is your responsibility to follow-up your results. However, in the most urgent cases a member of staff will contact you regarding your results.

6. Triage appointments

Once all the above appointments have gone for the day, if you have a medical emergency which requires dealing with THAT DAY, our staff will book you for a telephone consultation with the duty clinician. He or she will then assess over the phone whether or not you need to be seen the same day. If you do, he or she can arrange for a colleague to see you in an emergency appointment

7. Home visits

These should ideally be booked through reception by 10.30am on the morning of the required visit. The clinician visit only those who absolutely cannot make it to the surgery – usually the housebound. The doctor may ring ahead of the visit to check exactly what is required and whether the visit is necessary. Clinicians prefer where possible to see patients at the surgery as they have all their equipment, patient notes and colleagues to hand! A home visit also takes a lot more time than a surgery visit in an already busy day.