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EConsult Access over Christmas and New Year

Dear Patient;

During the Christmas period please note eConsult will be switched off during the following days:

25th, 26th, 27th and 28th December 2020, and during the New Years’ Bank Holiday period.

You will still be able to access self help and pharmacy options via eConsult during these times. If you need to access primary care services during these days please call 111 or go to 111.nhs.uk.

If you have a medical emergency please call 999 or go to your local Accident & Emergency.

Online Access

As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.

Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.

To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.

We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.

Medicus Health Partners – Guide to for People who should have a Flu Vaccine

This year due to COVID-19 all appointments for Flu Vaccinations are to be booked through your surgery, please phone reception or request an appointment via E-consult on the website.

How to Prepare for your Flu Vaccine appointment.

To keep all patients and staff as safe as possible, we have made arrangements at some sites to limit contact and ensure the process is quick and easy. When you arrive for your appointment please follow guidance from staff on site and observe social distancing.

Simple steps for Flu Vaccination

  • Book your appointment with your GP surgery (if you are unsure about the criteria for Flu Vaccinations, please click on the Link below for further information)
  • Arrive on time
  • Follow staff guidance at the clinic
  • Wear a mask
  • Ensure the top of your arm is assessable to receive the Vaccine

For more information on who is eligible please visit www.nhs.uk/who-should-have-flu-vaccine.

Enfield Hub Appointments

Need an evening or weekend appointment- try the hub!

We have been commissioned by Enfield CCG under the auspices of Enfield One along with Eagle house surgery, to provide extended hours services to the locality.

This provides appointments to those who may need to be seen late in the evening or at the weekend. Appointments are available between 6.30pm – 8.00pm weekdays, 8.00am – 8.00pm at weekends. These are doctor and nurse appointments for routine problems and are currently delivered remotely during the COVID pandemic. These are pre-bookable can be booked at Carlton House and Eagle house surgeries, depending on availability. These appointments are open to anyone registered with a GP in Enfield.

Please note these are not emergency appointments. If you have an accident or a true emergency, please attend the casualty department at Barnet General Hospital or the North Middlesex Hospital. The Urgent Care Centre at Chase Farm deals with minor injuries. If you are unsure if you need casualty or a GP appointment out of normal opening hours, please call 111.

PRINCIPLE Trial and The Fight Against COVID-19.

Join the PRINCIPLE trial and help the fight against COVID-19.

Medicus Health Partners is following guidance to try and contain/minimize the spread of COVID-19. For safety of patients, staff and families we are only booking appointments for urgent clinical requirements. Telephone appointments will be used for all other requirements.

You will be notified when the status has changed, and MHP is confident that the environment is safe to do so.

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area – please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next.

Self-Refer Yourself to Physiotherapy

Did you know that you can refer yourself for physiotherapy treatment without having to see your GP?

It is quick, easy and can be done from the comfort of your own home.

If you have a PC, or a smartphone, you can complete an online referral by visiting www.physioselfrefer.co.uk. You will be taken through a series of questions relating to your symptoms. Once you have submitted your referral, our team of senior physiotherapists will review your details and usually send you some advice and appropriate exercises, they will also inform you how to contact the service directly if further treatment is indicated.

Please note: when you search for your GP surgery in the search box and click enter, the tab you need will move to the top and show under ‘Available Organisations’. Click this to get started. Alternatively, you can click straight away on the Enfield Health tab which will take you to the same place.

Alternatively, if you do not have access to the internet, you can telephone our referral team, who will take your referral details for you. You can contact them on 03330 433966. Please note however, you may be placed onto a call back list, for our advisors to call you back and complete the referral. This is usually within 48 hours (2 working days).

Your details are then forwarded to the physiotherapy provider for your area, which in this case is Enfield Health.

It is important to note, that self-referrals will only be referred for physiotherapy. Your physiotherapist will determine if you need any further treatment or assessments and will arrange these accordingly.