Repeat prescription requests may be made via Patient Access online or in writing. Please note that in patients’ interests, prescription requests will not be accepted over the telephone, except from those patients registered as housebound.

How to Request Repeat Prescriptions

Send your request Online

You can order your repeat prescription by using our online services, Patient Access:

Login to Patient Access

Using computerised slips

Please assist the doctors by always using the computerised slip attached to your original prescription when requesting repeats.

Download a request form

Alternatively we have slips that can be completed if you attend the surgery, and Repeat Prescription Form you can download and complete at home. Once completed please place prescription requests in the surgery letter box.

Important Information

For ROUTINE requests you should allow TWO/THREE FULL WORKING DAYS for the prescription to be processed prior to collection. Please note that PRESCRIPTIONS NOT ON REPEAT may take longer to process.

Please remember that if your request comes after 10.00am, at weekends or at a bank holiday we cannot begin to process it until the next working day.

If you have a repeat prescription query, such as “are there any side effects to my medication?” you can complete a Prescription Query Form and place it in the surgery letter box. Please note that this form is to be used for NON URGENT queries about your medication only.

We sometimes get asked to give prescriptions before they are due because medications have been lost or mislaid. We do understand that mistakes happen. However please be aware that this causes considerable workload to the practice and also high costs to the NHS. Many drugs cost far more than the prescription charge and the NHS is significantly underfunded. We will give prescriptions when we are asked to (although there may be a wait of 48 hours) but we would ask that patients try and take good care of their medication. With “controlled drugs” (this includes sleeping tablets and some painkillers) we will not give a prescription before that medication is due. We are sorry for any inconvenience that may be caused by this but this is due to concerns about safety (these drugs are dangerous if not taken as prescribed) and also because of the potential that these drugs might be sold.

Thank you for your understanding,

Doctors at Carlton House Surgery

Reasons why benzodiazepines are no longer prescribed for fear of flying

  • The use of any sort of CNS depressant during a flight could put the passenger at significant risk of not being able to act in a manner which could save their life in the event of a safety critical scenario
  • The use of any sort of CNS depressant has the potential to increase the risk of a DVT. These drugs can induce non-REM sleep which tends to be of a type where there is less movement in sleep therefore increasing the risk of sitting without moving for more than 4 hours (the length of time which has been shown to increase the risk of developing a DVT)
  • A paradoxical increase in aggression has been reported by some patients taking BDZs and this therefore has the potential to put other occupants of the aircraft at risk
  • BDZs are contra-indicated for phobias
  • In some countries it is illegal to import these drugs and so the patient will need a different strategy for the homeward-bound journey and/or any subsequent legs of the journey
  • NICE guidelines suggest that medication should not be used for mild and/or self-limited mental health disorders. In more significant anxiety-related states, BDZs should never be prescribed. BDZs are only advised for short term use for a crisis in generalised anxiety disorder – if a patient is having a GAD crisis they are not fit to fly. Fear of flying in isolation is not GAD.